Information Architecture & Content Strategist
Content Strategy · Knowledge Management · Information Architecture
Resume
Work Experience
03/2023 - Present
Operations Manager - Northwest Global Logistics
Led operational improvements across customer experience, financial reconciliation, vendor coordination, and internal tooling.
04/2024 - 05/2025
Program Coordinator - University of Washington School of Medicine, PCCSM
Supported faculty promotion reviews by evaluating and organizing UW medical personnel documentation.
09/2022 - 02/2023
Content Strategist - Goodreads.com
Built strategies to enhance customer journeys and satisfaction on the Goodreads platform.
08/2021 - 07/2022
Content Manager - Samsung
Created content to guide Samsung sales agents and support end-user customers across B2C and B2B channels.
02/2020 - 08/2021
Creative Operations Project Manager, Microsoft Retail Stores Marketing - Microsoft via Designit
Led end-to-end delivery of seasonal campaign creative projects, signage, and collateral for Microsoft Retail Stores.
10/2019 - 02/2020
Digital Content Producer, AT&T Merchandise Studio - AT&T via Insight Global
Led cross-functional implementation of upper-funnel content changes on att.com in support of varying business initiatives.
10/2015 - 07/2019
Content Manager, Microsoft Worldwide Learning - Microsoft via Allyis
Created SharePoint Online sites and taxonomies for Microsoft clients, building lasting relationships through ongoing content strategy.
08/2013 - 09/2015
Content Manager, Microsoft Worldwide Learning - Microsoft via AusTech, Inc.
Created, edited, and published product content on a bi-monthly release schedule across web, phone, and app platforms.
08/2010 - 07/2015
Program Manager, Microsoft Philanthropies - Microsoft via AusTech, Inc.
Led customer service program operations by communicating with and supporting employee donors and nonprofits nationwide, ensuring that all employee contributions were matched by Microsoft and distributed to the intended organizations.
See my LinkedIn profile for a full work history.
Volunteer Experience
09/2026 - Present
Study Zone Tutor - King County Library System (KCLS)
Provided virtual academic support to K–5 students, helping learners understand assignments, strengthen foundational skills, and develop confidence in independent learning.
05/2026 - Present
Talk Time Facilitator - King County Library System (KCLS)
Developed lesson plans and facilitated weekly English conversation sessions for English language learners, fostering language confidence, cultural exchange, and community connection in a public library setting.
2010 - 2015
Parent Volunteer - Tzu Chi USA
Collaborated with teachers, staff, and parents to coordinate and support student activities during Saturday school sessions.
Education
Certificate: Storytelling & Content Strategy | University of Washington
Certificate: Project Management | University of Washington
Bachelor's Degree: English | University of Washington